The Rise of the Fractional CPO
In recent years, there has been a rise in the fractional Chief Product Officer (CPO) role. Fractional CPOs are experienced product executives who work part-time or on a project basis with multiple companies. This trend has become increasingly popular as more companies...
It’s not all work work work
I’m not sure whether it was because I had a NatWest savings account as a kid or Jan Hammer’s evocative music but this ad always struck a chord with me. At 16 when I first saw this on TV I’d only worked in retail whilst still at school. NatWest’s portrayal of a young...
NPS, PMF, CES, CSAT, USE, SUS, WTF?!
Net Promoter Score (NPS) is a customer satisfaction metric that measures the likelihood of a customer recommending a product or service to others. It is widely used in many industries and has become a popular way to measure customer satisfaction in digital products....
Be like a barista, design with passion
Even if you don’t dig coffee you’ll appreciate the passion behind the roasters, the baristas in the independent cafes and the love for the craft in creating that perfect brew. A while back, Applause hosted me as part of their Product Sessions Live series, to talk...
AI – The Time is Now
AI has blown up. Whilst the Metaverse might have been the biggest disappointment of 2022, AI and OpenAI / ChatGPT have seen huge adoption rates. So much so that their investors are now worried. What have we unleashed? Have a look at this incredible TikTok of a Porsche...
How To ZOOM Like a Pro and Other Stories
Just show me the kit ⬇️ When COVID🦠 took hold a few years’ ago (I’ll be doing a piece on that soon) we were thrust into new ways of working, for better or for worse. The traditional product conferences morphed into online sessions and in fact faciliated participation...
Jobs To Be Done: The Secret Sauce of Product Development
In the world of product development, understanding the needs of the customer is an essential step towards creating a successful product. One approach that has gained popularity in recent years is the “Jobs to be Done” framework - some say it is the secret sauce that...