by Justin Berkovi | Apr 15, 2023 | Blog
NPS, PMF, CES, CSAT, UES, SUS, WTF?! Net Promoter Score and the confusing world of measuring customer satisfaction " Net Promoter Score (NPS) is a customer satisfaction metric that measures the likelihood of a customer recommending a product or service to others....
by Justin Berkovi | Apr 8, 2023 | Blog
Be like a Barista ☕️ Design with passion for better outcomes in health tech " Even if you don’t dig coffee you’ll appreciate the passion behind the roasters, the baristas in the independent cafes and the love for the craft in creating that perfect brew. A while...
by Justin Berkovi | Mar 31, 2023 | Blog
AI - The Time is Now Hype? Game changer? What next? " AI has blown up. Whilst the Metaverse might have been the biggest disappointment of 2022, AI and OpenAI / ChatGPT have seen huge adoption rates. So much so that their investors are now worried. What have we...
by Justin Berkovi | Mar 26, 2023 | Blog
How to ZOOM Like a Pro ...and other stories " Just show me the kit ⬇️ When COVID🦠 took hold a few years’ ago (I’ll be doing a piece on that soon) we were thrust into new ways of working, for better or for worse. The traditional product conferences morphed into...
by Justin Berkovi | Mar 20, 2023 | Blog
Jobs To Be Done: The Innovator's Secret Sauce " In the world of product development, understanding the needs of the customer is an essential step towards creating a successful product. One approach that has gained popularity in recent years is the “Jobs to be...
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